| Address: Ola Electric office, Bangalore | | Website: www.olaelectric.com |
Complaint Details:
I purchased roadside assistance for my Ola S1 Pro (2nd Gen) scooter on [insertion date when you paid]. I paid ₹2, 999 through a call to OlaEV Support with the assurance that emergency towing and roadside assistance would be provided.
Timeline of events:
• Initial payment: ₹2, 999 via phone call
• Month 1: No service rendered, no updates despite multiple follow-ups
• Decision: Cancelled the service and requested a refund
• Promised refund timeline: 7-10 days
• Current status: 2+ weeks have passed since cancellation. No refund received. No communication from OlaEV team.
I have been in continuous contact with their support via WhatsApp. They repeatedly claim the issue is "on top priority" but provide zero updates or resolution. The support team ghosted me and offered no assistance after I escalated in DMs.
This constitutes: (a) Non-delivery of paid service, (b) Breach of refund promise, (c) Lack of consumer support. Was this information helpful? | 
Post your Comment