Ola Postpaid Cash Cheating — Ola is cheating by automatically enabling postpaid cash

Address: Hyderabad
Website: Ola.in

Ola is cheating it’s customers by automatically enabling postpaid cash for its customers. Cab drivers are not agreeing for trip if we don’t pay by cash and Ola is charging automatically again from postpaidcl cash which I never gave concent or authorized.
They charged me 136
I wrote at least dozen times to correct, and at least 3 times to deactivate the postpaid cash
They just don’t act on them, and say you clear the bill or you have to pay is the response. This is Ola’s internal management problem of not having good systems in place to know of the status of payment and wrongly charging customers and harassing with messages and calls in dues to be paid.
Please get them to stop this malicious practice of enabling postpaid cash without explicit consent from customers.
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I have raised grievance in cyber crime portal against ola.
Without our knowledge, they created post paid account. Without our consent they withdrew money from that account. We didn't select postpaid as payment however they took money from that account. This is cheating. Ola is a fradulent company. Please submit issue in cyber crime.

I raised similar issue with ola customer care. Told them specifically that I paid driver with cash. But the customer care person put me on hold stating that he is verifying with driver and then told me simply that driver denied taking payment. I disputed it. They opened a ticket but later I received email from them asking me to provide proof of credit/ debit/ upi payment made to driver. They said the issue is resolved. That's when I logged a complaint in cyber crime portal.
https://cybercrime.gov.in/
And then i informed them about my complaint in cyber crime. Now they have asked me to provide CRN number. I have shared it and waiting for an update. You can also do the same.

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    Ola Postpaid Cash Cheating
    Hyderabad
    India
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