One Up Motors India Pvt Ltd — Power Steering, Suspension, Clutch Plate, changed on paid basis but none of them Working and are out of order and defective as yet

Address:	Lucknow, Uttar Pradesh
Website:	www.marutisuzuki.com

Re: Complaint regarding Maruti Swift VDi bearing Registration Number - UP 32 CS 7488

This is the Fourth Reminder to the complaint made against Maruti’s Dealership ONE UP MOTORS INDIA PVT LTD, who recently opened a Service Outlet located Plot no 1/5, Patrakarpuram Road, Vineet Khand, Gomti Nagar, Lucknow-10.

I’m compelled to write about the Ridiculous Service provided at the Dealer’s end and the Fake process of Maruti towards attending consumer complaints. Series of complaints being made against ONE UP MOTORS INDIA PVT LTD since March, 2015 and I’ve been provided with No proper/upright resolution vis-a-vis the problems/malfunctions in the Vehicle. For instance, the Power Steering is Hard as yet and for this particular issue, I got the Electronic Power Steering Assembly and Controller replaced at the Mahanagar Service Outlet of the dealer mentioned above, as it was getting troublesome to manoeuvre in traffic.

In addition to that, the Paid Service which was done on 29th May, 2015 at the Gomti Nagar Service Outlet, has also lost its pace and showing true colors now. The EGR and Intercooler Cleaning was not done properly and I’d got the same done at a different Maruti dealer in the city. Also, I got the Air Conditioner Serviced but it was unable to perform its job well. Upon inspection at another dealer, It was concluded that nothing has been done with the Air Conditioner as well.

Both the Front Suspension Arms were changed just for the sake of a tickling noise coming while starting and turning the engine off. But obvious it was that the noise won't disappear and to be very true, it did not. Yes, that particular noise is still there and is an irritant.

Now that the Power Steering is hard as a non-power steering vehicle, even after wasting a sum of 40, 000/-INR, I need you people to put the OLD Power Steering Assembly into the vehicle and REFUND all my dues with kind.


Analyzing the above mentioned facts, It is clear that all the Jobs are performed only on the JOB SHEET/INVOICE to withdraw the hard earned money of the customer and nothing is being done in the Vehicle. The entire Management of the Dealer and the Company is involved, well-versed and sound of the same. Is this what India's Largest Car manufacturer Maruti calls "WAY OF LIFE"? Loser you're, loser. I'm not gonna spare you people unless this issue gets sorted, be it whatever. Mind you me, Maruti!