One21store.com — Purchased a cooler but still haven't received any response

Website:

one21store.com/?gclid=Cj0KCQjwxtSSBhDYARIsAEn0thSdoYa8Yv6q2DKyO6RARh2ZhYngcCkn0gyzMgH2i7ZOyKnI3qs8vu4aApSUEALw_wcB

I had purchased a symphony diet 12t personal tower on April 10, 2022 but still haven't received any response from their side. Payment was made online.