Comments
Hi All,
Even I had faced a similar problem some 15 days back. Ticket not booked but the amount got deducted from debit card.( I presume this happens because there was just 1 seat available and by the time I made the payment, somebody else had booked it). Whatever it is, it is a serious flaw in their reservation booking system.
However, I was able to get the amount refunded into my account. Below is the process that I followed.
- Called their number given in website. Initially when I called from my mobile nobody picked but when I dialled using my BSNL landline they picked immediately.
- The guy suggested me to send a mail to their mail address with all the details of the transaction along with my bank statement.
- I sent them the mail. However, since I got no response for 5 days, I called them again through my mobile at around 4:30pm and they picked at once. I told the guy that I was suggested to send them the mail which I have already done. Spoke very politely with him and pleaded him to help me.
- Luckily, he searched for my mail on the call itself and then forwarded my mail to concerned department(Atom technologies) asking them to refund my amount.
- I got a mail same day from the department that my amount would be refunded, and I got the full amount credited to my account within 3 days.
So, would suggest you people also to follow the same procedure and see if lady luck is with you.
Cheers,
Abhishek
Even I had faced a similar problem some 15 days back. Ticket not booked but the amount got deducted from debit card.( I presume this happens because there was just 1 seat available and by the time I made the payment, somebody else had booked it). Whatever it is, it is a serious flaw in their reservation booking system.
However, I was able to get the amount refunded into my account. Below is the process that I followed.
- Called their number given in website. Initially when I called from my mobile nobody picked but when I dialled using my BSNL landline they picked immediately.
- The guy suggested me to send a mail to their mail address with all the details of the transaction along with my bank statement.
- I sent them the mail. However, since I got no response for 5 days, I called them again through my mobile at around 4:30pm and they picked at once. I told the guy that I was suggested to send them the mail which I have already done. Spoke very politely with him and pleaded him to help me.
- Luckily, he searched for my mail on the call itself and then forwarded my mail to concerned department(Atom technologies) asking them to refund my amount.
- I got a mail same day from the department that my amount would be refunded, and I got the full amount credited to my account within 3 days.
So, would suggest you people also to follow the same procedure and see if lady luck is with you.
Cheers,
Abhishek
Contact Information
Uttar Pradesh State Road Transport Corporation (Upsrtc)
Uttar Pradesh
India
India
9837064680
9219691180
File a Complaint
same problem is faced by me, at the booking of volvo services from lucknow to varanasi
my ticket current status is failed & after a week travel fee was not refunded to my account .
sir for ur convenience i paste my copy below
kindly respond as soon as u can
Refund Status
Transaction Ref No Transaction Amount Refund Status
[protected] Not Available In Process