Showpiece — DTDC Consignment delivered in broken condition

Address: Bangalore, Karnataka

My DTDC consignment (an expensive showpiece) was delivered in completely broken condition. The consignment number is : K61463299. I tried reaching out to the customer care in Bangalore area: [protected] but they do not want to take down the complaint and instead asked me to contact the head office saying they are not responsible for the same. I do not understand in the first place why did they accept the consignment when they cannot deliver it in proper condition. They always try to blame the other departments but then why do they operate under the same banner. I promise never to avail their service again and nor will recommend anyone.