| Address: SHREE ENTERPRISE Address : shamla row house laskana kamrej surat 395006 395010 |
| Website: oursaree.com/products/copy-of-castleton-green-satin-one-minute-saree-plus |
I am extremely disappointed with my recent purchase from Oursaree.com. I placed an order for a Divine 1-Minute Ready To Wear Red And Pink Georgette Saree (Order ID: #45369) for ₹1299.00. The saree was delivered via Blue Dart (AWB No.: [protected]) to my address in Mehrauli, New Delhi.
Upon receiving the saree, I found it to be defective and of poor quality, making it unwearable. I immediately tried to contact the seller through the phone number provided on their website, but it is unreachable. I also sent an email with my query, but I have received no response.
The company’s lack of customer support is highly unprofessional and concerning. I am now left with a defective product and no means of communication with the seller.
I am seeking the following resolution:
Full Refund: I request a refund of ₹1299.00 to my original payment method.
Return Pickup: The seller should arrange for the defective saree to be picked up at no additional cost.
If I do not receive a response or resolution within 7 days, I will:
File a formal complaint with the National Consumer Helpline (NCH).
Report the issue to cybercrime.gov.in for possible fraudulent practices.
Share my negative experience on social media and other consumer complaint forums.
I urge Oursaree.com to take immediate action and resolve this issue promptly.
Order Details:
Order ID: #45369
Product: Divine 1-Minute Ready To Wear Red And Pink Georgette Saree
Courier: Blue Dart
AWB No.: [protected]
Amount Paid: ₹1299.00
Contact Number: +91-[protected]
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