Hi India Parimatch team. I made 3 payments in Feb 2026.
Payment 10k INR and 14k INR
Deposit date - 7th Feb 2026
Payment 10k INR on 14th Feb 2026
I am writing to formally escalate an unresolved issue regarding the deposit that have been successfully debited from my payment method but have not been credited to my Parimatch account. My bank (HDFC) had also confirmed the money is sitting with you (see below email from the bank).
I have attached screenshots of the payments and bank account statement. Password for bank statement is[protected]
This is completely unacceptable. Despite waiting and following the normal process, the funds are still missing from my account. I expect an immediate investigation and resolution.
Please review my account and payment records and either:
Credit all the deposits to my Parimatch account immediately, or
If this matter is not resolved within the next 24 hours, I will have no option but to escalate it further by:
Filing a formal complaint with the relevant payment provider and consumer authorities.
Initiating a chargeback/dispute for the transactions through my bank or payment provider, where applicable.
Sharing my experience through appropriate public consumer platforms.
I hope this will not be necessary and that Parimatch will resolve this promptly. Please treat this as a high-priority issue and provide a written update along with the status of each of the three deposits.
I look forward to your immediate response.
Bank statement password[protected]
Contact - [protected]@outlook.com
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