Passport Office Pune — Regarding delay in renewal of passport police enquiry and obtaining a new renewed passport

Address:

H. No 21, gat no 941, ashtavinayak colony, shirur 412210

I had visited the passport office on 21st off March as the appointment given by you in the afternoon, have paid the required amount of rs 1500/ fo r renewal online in advance, all documents submitted and the passport office has stamped the passport as cancelled and gone for renewal.
Today is 12/4/22 and still I didn't get the message for police enquiry. I had my ielts exam scheduled today and tomorrow, which couldn't be given as I don't have a renewed passport.
I enquired in the local police station at shirur, for police enquiry again, my documents haven't yet come for police enquiry. For no reason, my documents are kept on hold.
Please understand my concern and issue my renewed passport soon and let me give my ielts exam.