Paynimo / Techprocess Payment Services Customer Care Service — transaction denied due to duplicate merchant trackid

This is e suseela from chennai
On tuesday 27th november 2018, i recharged rs 900 for videocon dth from my canara bank debit card.
Reference no : [protected]
Transaction failed due to tppge120-ipay0100293- transaction denied due to duplicate merchant trackid
The amount has been debited from my account but my tv has not recharged.
Kindly refund the amount to my account.
Bank: canara bank
Branch: triplicane, chennai
Acc no:[protected]
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