I have money sent using upi, aitteldistributor.[protected]@sbi
transaction id S[protected]
refernce number[protected] But this money was not refended on my account. my paytm account no[protected].
Paid for Order
Hi, Shakir! I'm your personal Paytm Assistant!
09:40
We’re happy to inform you that payment of ₹2000 from your Paytm Payments Bank account XX 4156 to Bharti Airtel Limited on[protected] was successful.
09:40
What can I help you with?
09:40
3
09:40
Please describe your issue below and we will respond to your issue within 4 hours
09:40
Refund not received
09:40
Would like to share any screenshot with us?
09:40
Yes
09:40
Please share screenshot
09:40
09:40
We have raised a ticket with id [protected] for your issue. We are working on resolving your issue and we will respond within 4 hours
You will receive a notification as soon as we respond to your issue.
09:40
In case, you miss the notification, you can visit the ‘Recent Tickets’ section under 24x7 Help & Support for latest updates on the ticket.
09:40
Hi Shakir,
Hope you’re doing fine!
Please note that we are validating the chargeback request raised by you. Your concern is important to us and we will reach out to you within 2-3 working days with an update. We request your patience and cooperation in this regard.
15:17
Hi Shakir,
Hope you’re doing fine!
Please note that we are validating the chargeback request raised by you. Your concern is important to us and we will reach out to you within 2-3 working days with an update. We request your patience and cooperation in this regard.
11:28
Hi,
Since you haven't received the services/product, we have raised a chargeback request on your behalf with the merchant's Bank.
Bank will coordinate with the merchant to verify the status of the services and they may take up to 15 business days to accept or reject the request from chargeback raised date.
If the chargeback request is accepted, you will receive the refund within 1-2 days.
Your patience and cooperation are appreciated.
Regards,
Paytm Care
22:47
Hi,
Since you haven't received the services/product, we have raised a chargeback request on your behalf with the merchant's Bank.
Bank will coordinate with the merchant to verify the status of the services and they may take up to 15 business days to accept or reject the request from chargeback raised date.
If the chargeback request is accepted, you will receive the refund within 1-2 days.
Your patience and cooperation are appreciated.
Regards,
Paytm Care
21:47
Hi,
The merchant bank has rejected your claim, stating that the product/services have been delivered to you.
If you haven't yet received the product/services,
we request you to contact the merchant through their customer care mentioned on the merchant's app or website In case the merchant denies the service/refund, kindly share a documented confirmation from the merchant so that we can raise the next level of dispute.
Regards,
Paytm Care
Hi, Shakir! I'm your personal Paytm Assistant!
09:40
We’re happy to inform you that payment of ₹2000 from your Paytm Payments Bank account XX 4156 to Bharti Airtel Limited on[protected] was successful.
09:40
What can I help you with?
09:40
3
09:40
Please describe your issue below and we will respond to your issue within 4 hours
09:40
Refund not received
09:40
Would like to share any screenshot with us?
09:40
Yes
09:40
Please share screenshot
09:40
09:40
We have raised a ticket with id [protected] for your issue. We are working on resolving your issue and we will respond within 4 hours
You will receive a notification as soon as we respond to your issue.
09:40
In case, you miss the notification, you can visit the ‘Recent Tickets’ section under 24x7 Help & Support for latest updates on the ticket.
09:40
Hi Shakir,
Hope you’re doing fine!
Please note that we are validating the chargeback request raised by you. Your concern is important to us and we will reach out to you within 2-3 working days with an update. We request your patience and cooperation in this regard.
15:17
Hi Shakir,
Hope you’re doing fine!
Please note that we are validating the chargeback request raised by you. Your concern is important to us and we will reach out to you within 2-3 working days with an update. We request your patience and cooperation in this regard.
11:28
Hi,
Since you haven't received the services/product, we have raised a chargeback request on your behalf with the merchant's Bank.
Bank will coordinate with the merchant to verify the status of the services and they may take up to 15 business days to accept or reject the request from chargeback raised date.
If the chargeback request is accepted, you will receive the refund within 1-2 days.
Your patience and cooperation are appreciated.
Regards,
Paytm Care
22:47
Hi,
Since you haven't received the services/product, we have raised a chargeback request on your behalf with the merchant's Bank.
Bank will coordinate with the merchant to verify the status of the services and they may take up to 15 business days to accept or reject the request from chargeback raised date.
If the chargeback request is accepted, you will receive the refund within 1-2 days.
Your patience and cooperation are appreciated.
Regards,
Paytm Care
21:47
Hi,
The merchant bank has rejected your claim, stating that the product/services have been delivered to you.
If you haven't yet received the product/services,
we request you to contact the merchant through their customer care mentioned on the merchant's app or website In case the merchant denies the service/refund, kindly share a documented confirmation from the merchant so that we can raise the next level of dispute.
Regards,
Paytm Care
05:44
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