Pinhealth.com — return not initiated

Address:	Odalbakra main road Guwahati Assam, Near Bank of India, Kamrup Metropolitan, Assam, 781034
Website:	[email protected]

I have purchased a ankle support from pinhealth.com order i'd pin 786567 on 17 oct which was delivered 20oct 2019 prepaid. As the product was not suitable for me so i have requested for return, i have dropped several mail's as well but no one came to pick up and it is still left with me unused.
There executive called me and asked about my location so i have given it and later they reply my location is too far from where he is so he will pick the next day but not one does.