Pmpml Pune — hand got stuck in between the doors of electric bus

Address:411019
Website:Pmpml

Hello,
I am daily commuter from hadapsar to chinchwad.
Today (21st august'19), i boarded the bus from hadapsar - gadi thala to pune station. It was an electric bus, while i was boarding the bus the doors got closed without me entering the bus properly i was on the stairs. My hands got stuck in between the doors, i cried loud then only the driver and conducter opened the doors.
I tried calling the pmpml but the call did not connect.
The conductor should always be present at the doors to check the passengers have boarded the bus or not, but at that time the conductor was not there. The driver closed the door.
My hand is hurt and it has swelling.
Who will be taking the responsibility for this. I am senior citizen, there is no safety for the passengers.
Below are the details:
Bus# mh 12 qw 7623
Bus boarding time: 4:30pm
Boarding place: gadi thala_ hadapsar.
Electric bus eo 21.
Bus destination: 148 pimple gurav
Bus pass# 84203
Bus pass date: 01/08/2019-31/08/2019
Id card# 37136
Date of birth# 02/12/1957
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