I purchased a Heavy Duty Mixer Grinder (Model: MG 258) from your Poorvika Home Appliances showroom in Kelambakkam.
I did not use the product for four months after purchasing it. After using it for just 10 days, the motor stopped working. I then visited your Kelambakkam showroom and raised a complaint. The complaint was registered by your staff member, Mr. Gobi, on 03/10/2026.
He told me that a service request had been booked, but since then, I have received no response or update from him. It has now been more than a week, and nobody has contacted me or resolved my issue.
Is this how Poorvika treats its customers? How can a product stop working after just 10 days o[censored]se, and how can your staff fail to provide even a single update after a complaint has been registered?
I am extremely disappointed with both the product quality and the customer service provided by your Kelambakkam branch. I purchased this product expecting good quality and reliable service, but this experience has been completely unacceptable.
I request that you take this complaint seriously and arrange an immediate resolution, either through repair or replacement of the defective product. I also expect an explanation for the delay and the lack of response from your staff.
I require a written response from your customer support team within 48 hours of receiving this complaint, along with a clear timeline for resolving the issue. If I do not receive a response within this deadline, I will consider escalating the matter to the appropriate consumer grievance authorities.
Please do not ignore this complaint. I expect Poorvika to take responsibility and resolve this issue without further delay.
Was this information helpful?
Post your Comment