Porter Enterprise — No resolution provided for damage goods during packer and mover service by Porter

Address: Bangalore

Name- Sanket Sam
Location: Bangalore
Booking ID: PNM40629725
Date of incident:[protected]
Desirable resolution: Request a refund for repair/replace

I booked a packer and mover service through Porter in Bangalore to shift household items. During the move my television was severely damaged due to mishandling by Porter's personnel. This booking was covered under Porter's insurance policy, which explicitly promises compensation for damages incurred during transit.
I immediately raised a complaint and submitted Booking ID and service detail, photographic evidence of the damage and repair/replacement cost estimates.
Despite multiple follow-ups via email and on phone, Porter has failed to provide any resolution or even basic communication. This silence is unacceptable and reflects serious breach of consumer trust and promises.