Prist University — no response/rude response

Hi, i called the coe for knowing the procedure for applying for official transcripts. The coe gave half information and did not clear my doubts. He cut the call when i next called him.
The info he gave was not even relevant to what i asked. He was in such a hurry to hang up the call. Such carelessness! I don't think he is doing me a favor. It is my right to have my transcripts.
My admissions are getting delayed because of one such person!