Prityn Care — This lack of transparency and poor customer service support (Specially Mr. Faizan)

Address:

Thane

I am writing to express my deep dissatisfaction with the support provided by your company in relation to my recent health insurance reimbursement claim. I have always expected and received exceptional service. However, my recent experience has left me disappointed and frustrated.
I submitted a claim for reimbursement of medical expenses incurred during my recent hospitalization. I followed the proper procedure and provided all the required documents, I expected that the process would be smooth and that I would receive the reimbursement in a timely manner, as I have in the past.
To my dismay, it has been since I submitted my claim, and I have not received any communication from your company regarding the status of my hospital break up bill. I attempted to contact your customer support (Specially Mr. Faizan) on multiple occasions but was met with long hold times, unhelpful representatives, and a complete lack of information about my claim.
This lack of transparency and poor customer service has left me in a state o[censored]ncertainty and financial strain. I depend on the reimbursement to cover the medical expenses I incurred, and the delay in processing my claim has caused undue stress and financial hardship.
I understand that there may be legitimate reasons for delays in processing claims, but the complete lack of communication and support from Pristine Care is unacceptable. I request that you immediately investigate the status of my hospital break up bill and provide me with a clear and accurate timeline for when I can expect to receive the funds.
Furthermore, I urge you to improve your customer support services to ensure that customers like me do not have to endure the frustration and anxiety that I have experienced. Timely and transparent communication is essential in maintaining the trust and satisfaction of your policyholders.
I hope to see a prompt resolution to this matter and a commitment to improving the overall service provided by Pristine Care Health Insurance. Please treat this issue with the urgency and importance it deserves.