Pronto — Regarding bluff and taking entry 30min before but didn't came for service

Hi team I was bluffed by this company. I scheduled booking at 2 30pm and the lady arrived 2pm and called me unfortunately I couldn't take call because I was in middle of my office call. And then she didn't came to my flat.
I tried calling company. Company no. Was not reachable and then executive on chat denied for assistance he simply said it's cancelled as you didn't pick her call and they didn't even refund me for my booking. Booking id [protected]
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