Puma.com — I have ordered a shoe but the amount was deducted after payment but I have not received any mail from them

Address:	Puma. com
Website:	Puma.com

I have ordered a shoe but the amount was deducted after payment but I have not received any mail from them.
I have done shoe UPI payment from puma mobile application but after payment the app started showing error and Rs 1993.72 was transferred from my account to puma which got message on phonepe and also mail but no message from puma yet Is.
I have also received a message to deduct the balance of the PhonePe app. And the confirmation message of the bank's balance transfer also came on the phone. On talking to customer care, they were asked to wait for 48 hours, they also left. I am very sad.