Punam Metalkart — Not refunding my money

Website:metalkart.in/?gclid=Cj0KCQiAwqCOBhCdARIsAEPyW9kkdscYwAZH82ZciF-7yBsD34pftCcwz-t2uwgRzCGzUDu6o8Kj0zMaAllGEALw_wcB

Order Number 4782

I placed this order in October, even after a lot of promise for speedy delivery they took 2-3 weeks to deliver.

Once I opened the order the product that i ordered was damaged and broken. My struggle for making a request to return the order was real. It was a herculean task to finally get it picked up from my place.

After 2.5 months they picked the product and now refuse to take my call and not refunding my money amounting to Rs 6111.
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Please do not buy from Metalkart.in, it is cheating it's customers. I ordered a mirror from their website, order no. MK110029. It was delivered in damaged condition (pics attached). They are not replacing the product saying it is not allowed as per policy, their website number also is not responding. Don't buy from such companies who do not take any responsibility for their products. I will file a consumer complaint soon.
They are hiding behind terms and condition that glass items cannot be replaced, but they are not even repairing it.

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