| Address: Karappakam,Chennai | | Website: www.purplle.com |
I am facing a repeated issue with my deliveries. I am placing orders with my correct and complete delivery address, and the address is within the serviceable location shown while placing the order.
However, each time the delivery person collects the parcel from the hub and contacts me at the time of delivery, they claim that my address does not come under their delivery area. They then either cancel the order themselves or ask me to come to a location of their choice to collect the parcel.
This is extremely inconvenient and unacceptable, especially since the order is accepted and dispatched to the delivery hub without any issue. If my address is not serviceable, the system should identify this before accepting and dispatching the order.
I request Purplle to investigate this issue with the delivery partner/hub and ensure that my orders are delivered to the correct address without being cancelled unnecessarily. Please also ensure that I am not repeatedly asked to travel to a different location to collect my order.
Kindly resolve this issue permanently and provide a clear explanation and refund for the repeated cancellations.
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