R.s. Yadav Travels — Wrong place of delivery

I am pallavi. I have told them on07/11/23 to book some material of 11 boxes from delhi to khatima. But, they booked it for Rupaidiha.
Instead of continuous calls and msgs, they didn't took a single action. Even the bus was gone.
Now, who would bear this cost and
inconvenience caused to my client?
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    R.S. Yadav Travels Phone
    +91 98 9905 6542 (Head Office)
    +91 98 9132 3316 (Lucknow)
    +91 11 2334 9188 (Head Office)
    R.S. Yadav Travels Address
    G-10, Palika Palace, Delhi, Delhi, India - 110001
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