Dear Team, I bought a Honda Activa 6G on[protected]. I gave it for first servicing on[protected], per slot booked by service representative. I complained that the seat lock is acting weird at instances (reported twice in the one month). The vehicle ran for 350 km around. I took the vehicle on[protected] evening around 5 pm and gave a positive feedback to the service center. However on my way back, the vehicle slowed down with smoke and burning smell. I noticed an oil leak on road. The engine auto shut. I gave a panic call to the service representative and the vehicle was towed back to service center. On[protected], after a follow-up call the service person said that some wire was cut off due to which the other wires burnt and he told that they will apply for warranty. I am shocked that an authorized, trained service person could do such a mistake and put people's life in risk. Now I find it difficult to accept the same vehicle with replacement parts, as it poses a chance of any unidentified defects and consequently high risk.
Any customer who make an expensive new purchase will expect that he will get a brand new vehicle with no issues, however now I am forced by the seller and service center to take a vehicle with parts replacement due to their own blunder or a manufacturing defect.
Hence, I request Honda to replace the defective vehicle with a new one or refund the whole expenses.
Regards
Vijaya Lakshmi K. Was this information helpful? | 
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