Radcliffe School Ulwe — Final Request for Resolution Pending Refund of Tuition Fee

Dear Team,

I am writing to formally escalate the matter concerning the refund of the tuition fee paid for my daughter.

It has been more than three months since I initially submitted my request for refund and have been following up with the concerned person at the school. Despite repeated follow-ups, the matter has not been resolved, nor have I received a clear written communication explaining the reason for the continued delay or the status of the refund.

As stated in my earlier correspondence, the total amount paid was ₹43, 147, of which ₹31, 047 pertains to the first instalment of tuition fees. I have specifically sought a refund only of the tuition fee and have not claimed a refund of the admission fee, which I understand to be non-refundable.

I request the school to kindly take note that this email may be treated as a formal grievance and final request for resolution. I request that the refund be processed without further delay.

I have refrained from naming the concerned individual in this correspondence, as my intention is not to make a personal complaint against any staff member. My grievance is solely regarding the prolonged non-resolution of the refund request. However, I have preserved the relevant correspondence and communication exchanged with the concerned person and can provide the same, if required.

In view of the considerable delay despite repeated follow-ups, I request that this matter be resolved and a written response provided to me within 7 days of receipt of this email.

In the event that the matter remains unresolved or I do not receive a satisfactory written response within the above period, I will be constrained to consider approaching the appropriate grievance redressal/consumer forum and other competent authorities, as may be available to me under applicable law, for seeking appropriate relief in respect of the amount due, along with any other remedies available to me.

I hope that such further escalation will not be necessary and that the school will address the matter promptly and bring it to closure.

I request you to kindly acknowledge receipt of this email and confirm the status of the refund.