Rajasthan University Of Health Sciences — Getting official transcripts

I live in Canada, and I am a past RUHS student. I have been trying to get in touch with them since a week now, via calls and emails (I have emailed the registrar, the pro-vice-chancellor) and have been calling them since a week now. Not once have they gotten back to me. I need official transcripts for my further education here and their inability to be accessible to international student is extremely frustrating. How will people who do not live around Jaipur even get in touch with the University if they are not accessible?
This is my last resort and I am hoping this platform will help me get in touch with them as soon as possible!