Rakbank — Credit card credit shield charges and late payment fee | |||||
LETTER OF COMPLAINT December 19, 2016 RAKBANK King Faisal St. Abe Shaker Sharjah, UAE To whom it may concern, I am writing to address the late payment charges and credit shield which I haven't applied before I have on my credit card numbers [protected] and [protected] every month. I have automatic bill set up with your bank to debit the minimum amount due on my both credit cards before the due date; unfortunately, I found out that you are debiting the payment on my cards after the due date on this particular cards that's why I am having a late payment fee charges almost every month where in my account was funded and whatever is the amount due on both cards was surely covered with the amount that I have in my account. I wanted to apologize for this inconvenience and I'm requesting to your bank to please waive the late payment fee that has been charged on those credit cards every month because this is not my problem at all, this payment was auto debit in my account. I have had this credit cards for long time and I have never missed a payment because the payment was set up as auto debit on my personal account I have in your bank. I pride myself on having an excellent credit report so I hope this will not leave a mark on my record and please do an immediate response on this complaint. Thank you and hoping for your favorable response. Regards, Salih Yesildag Credit card holder SALIH YESILDAG Managing Director ANQARA AUTO ACCESSORIES DECOR TR. Abu Shaghara Muncipality Building No. 14 F2. Opposite Istiqlal Road P.O Box: 35109 Fax: +[protected] Tel: +[protected] Mobile:[protected] Mobile:[protected] Sharjah U-A-E. Email: [protected]@yahoo.com [protected]@hotmail.com Was this information helpful? | |||||
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