Raksha Health Insurance TPA — Claim no [protected]

I have submit a hospitalized medical bill of my mother on 06 june 2019 but after 15 days inform me by mail you have not sent original discharge summary and i submit our reply we have already sent original document s of total bills. After that we i meet your reception counter and tells our facts position of bills. We have already sent original bill and discharge summary. He says your bill we be consider for payment. But after some time another mail sent by your representative your claim is late submit for payment kindly give reason and we submit reason for late submission through e mail. After that we inquire that what is our claim position and inform me that your bill sent for head office for approval for payment but till date neither payment has been made nor any information.
Kindly look into the matter and inform.