Raksha Health Insurance TPA — Claim not admissible and deducted

My wife was admitted to the hospital for maternity reason and daughter was born on[protected] and then daughter was admitted to NICU for 5 days
Two separate claims were raised for Wife and daughter. [protected] for daughter and [protected] for wife
They paid 27601 out of 40672 for wife and claim of 23567 in respect of new born child was rejected as "Claim not payable"
For wife I was given payment voucher where its mentioned that they have deducted for breakup of some charges
While no payment or rejection voucher received for the claim no [protected] for daughter
It was a corporate policy and most payments were done online scnshot of which was already shared
Request to kindly look into this