Raksha Health Insurance TPA — Claim not settled after 2 months of claim submission
S
Singhal Rahul
from New Delhi, Delhi
Sep 1, 2022
Cataract treatment claim from my aunt (who is a senior citizen also) was submitted to Raksha TPA Lucknow team in first week of July '22 yet it has not been settled after almost 2 months. The worst part is their response mechanism. Their contact center and mail system are of no use as nobody seems bothered to resolve customer complaints. Escalation mails are not answered back. The contact center executives are so naive with no idea how to handle customer grievance. I have been doing follow up since last month but of no use.
I will strongly suggest not to use Raksha TPA services for your health insurance.
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