Raksha Health Insurance TPA — Claim not settled

Address:

Vini castle B 103, Infront of jbcn international school

We had sent a claim of Rs. 4600/- on march 2022 through speed post. my member id is M58175257BOI. after passing of almost 3 months claim is still yet to settled. they not pick call or rplied in mail once after mailed many times that your claim is under process.
very poor service. may i know when my claim will be settled or will get rejection letter.