Raksha Health Insurance TPA — Intentional Avoidance of reimbursement

Hi
MY mother went through Spine surgery on 14 August in Artemis Gurgaon...basis my policy i am eligible for pre and Post expenses

Since i had heard of missing bills in transit...i myself went to Faridabad office and submitted Original bills and Scans...to my surprise the receiving is done by a guard who just dumps them in an open box and doesn't give any receipt too

I have been following up with them to reimburse me and they keep asking me for Original scans ...which i have already submitted...obviously i couldn't have kept the photocopies of XRAYS

the reports for these XRAY's are also sent to them

i need help to get reimbursed as its intentional avoidance and unfair practice

Vineet tandon
[protected]
Policy Number – 131300/48/2021/6904
Claim Number - [protected]