Raksha Health Insurance TPA — Not passing the simple claim after providing the all details many a time

Address:

65/17 panchsheel colony, Garh Road Meerut

Dear Team,

We have applied for a PNB health insurance settlement claim [Claim no. [protected] ] on 1-Jun-21 with Raksha TPA through mail and email to Raksha TPA Faridabad office but every time, they are asking one another documents.
We have also told if you find any discrepancy in any particular bill, pls remove it from the claim list but every one of their reply comes after 10 days and then they ask same details agains and again which is repeatedly provided in emails.

PFA for 1st mail sent to them on 1-jun-21 with all soft copy which we have mailed them also.
2nd mail is recent sent where we are providing the same details again.

Could you please help in this regard to clear our claim?

Regards,
Nikunj