Raksha Health Insurance TPA — Query replied but claim not processing

My member ID is O[protected]N & sent an reimbursement claim to Raksha TPA on 3rd Nov'21 & received by them on 8th Nov'21, since that time I'm getting query letters regarding documents which I have already submitted originally via courier but again it's showing under queries which cause o[censored]n-necessary delay in claim processing. The major requirement of documents is "Disability Certificate" which I have kept original in my hand & the photocopy of the same has been provided by courier & query reply tool.

I'm attaching such document herewith for your kind reference.

So, it's humble request to you that please check the further documents & process my reimbursement claim as soon as possible.