| Address: Rapido India | | Website: www.rapido.bike |
On 26 Feb 2026, I booked a parcel delivery through Rapido Parcel service in Chennai to send my Apple iPhone 14 (256GB) from Thoraipakkam to iSquad Apple Service Store, Kilpauk.
The Rapido app showed that the delivery captain had arrived at my pickup location. Shortly after, two individuals came to my residence claiming to be from Rapido. They were aware of my exact delivery location and requested the OTP generated in the app for pickup confirmation.
Trusting the app status and OTP-based pickup process, I handed over the parcel.
However, within minutes, the order status in the Rapido app changed to Cancelled. On contacting Rapido support, I was provided the assigned captain’s number. Upon contacting him, he confirmed that he had NOT picked up the parcel and that the same order was marked as Customer Cancelled in his captain app.
This indicates that an unauthorized person may have impersonated a Rapido delivery partner and collected the parcel during an active booking.
The parcel contained my Apple iPhone 14 device, which is now missing.
Ride ID: RD[protected]
NCH Grievance Ref: 8780408
I request Rapido to investigate this issue urgently and provide appropriate resolution. Was this information helpful? | 
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