rc — Rc not received

It's been a year, My RC status is reflected as dispatched on 14.04.2021 still i have not yet received it.
Application No: TS208/6147/2021/R
License/ Registration NO: TS08HJ5252
Present Status: APPLICATION IS APPROVED ON 15/02/2021
Card Printed: YES
Card Printed Date: 09/04/2021
Card Dispatched YES
Card Dispatched Date: 14/04/2021
Ems Number EN[protected]IN