Real Me — Warranty Complaint Realme Narzo 90 Automatic Motherboard Damage

Address: Address:Kudus,Wada,Palghar,Maharashtra

To: Customer Care / Service Centre
Realme India

Subject: Warranty Complaint – Realme Narzo 90 Automatic Motherboard Damage

Dear Sir/Madam,

I am writing to raise a complaint regarding my Realme Narzo 90 mobile phone, which is currently under warranty.

The phone has developed a motherboard failure/damage automatically during normal use. The device has not been subjected to any physical damage, water/liquid damage, or unauthorized repair/service. Therefore, I request you to inspect the device and resolve the issue under the applicable warranty terms.

I request Realme to:

Conduct a proper diagnosis of the device.
Confirm the exact reason for the motherboard failure.
Replace the defective motherboard or provide a replacement device free of cost under warranty, as applicable.
Ensure that no repair charges are imposed if the failure is found to be due to a manufacturing or internal component defect.

Device details:

Model: Realme Narzo 90
IMEI No.:[protected]
Date of Purchase:Prince Mobile
Invoice No.:
Warranty Status: Under Warranty
Service Centre: __________________

I request you to resolve this complaint at the earliest. If the motherboard has failed without any external damage or misuse, I expect the issue to be handled as a warranty defect.

Please provide me with a written service report stating the diagnosis and reason for the motherboard failure.

Thank you.

Yours faithfully,
Name:Shrikant Jena
Mobile No.:[protected]
Address:Kudus, Wada, Palghar, Maharashtra
Date:13.08.2026