Recyclekart Pvt Ltd — Subject: Complaint Against Recyclekart Non-Refund of Defective Laptop (Order ID: SP/25-26/7065)

Address: 530, 2nd Floor Patparganj Industrial Area, Delhi-110092, Email- [email protected], Phone- +91 8448486566

Website: www.recyclekart.com

I purchased a refurbished laptop from Recyclekart (Order ID: SP/25-26/7065) on 8th August 2025 by making an online payment of ₹20, 873.02 via credit card. I personally collected the product from their office the same day. Their staff, Ms. Kajal, assured me that the laptop would come with an original charger.

After reaching home and unboxing, I discovered that the laptop was broken from the left side and the charger was of very poor quality with its plug broken. When I plugged it in, it started overheating dangerously, so I removed it immediately.

I sent an email the same evening requesting a return. On 11th August 2025, I again visited their office to return the laptop. I requested a full refund, but Ms. Kajal insisted that as per their policy, they would deduct 10% cancellation charges, which is completely unjustified for a defective product. I asked to meet their CEO, Mr. Vayu Jain, but despite waiting over an hour and requesting through Ms. Kajal and Mr. Dubey, he refused to meet. I then handed over the laptop and invoice to Ms. Kajal.

On 19th August 2025, when I called, Ms. Kajal assured me the refund would be processed by 7 pm the same day. However, no refund has been made. Since 11th August 2025, I have been following up via emails and calls, but they are neither responding nor refunding my money.

This is a clear case of deficiency in service, unfair trade practice, and consumer harassment.

Relief Requested:
1. Direct Recyclekart to refund my full amount of ₹20, 873.02 without deduction.
2. Take strict action against the company for unfair trade practices.

Attachments Provided: Invoice, product photos (broken laptop & charger), email communications.