Dear Sir/Madam,
I am filing this complaint against redBus and Dolphin Travel House for gross negligence, severe deficiency in service, and putting the lives of my family members in extreme danger during our journey from Mumbai to Kudal.
Incident Details:
Passenger Name: Ganesh Parab (Mobile: [protected])
PNR:[protected]
Travel Date & Time:[protected] at 09:35 PM
Bus Number: NL-01-B-2700
Boarding Point: Borivali (E) - National Park, Mumbai
Bus Staff: Attendant Jigar (Mobile: [protected])
Key Grievances:
Extreme Safety Violation (Driver Negligence): Throughout the journey, the bus driver was continuously watching Instagram Reels and making phone calls while driving at high speed. This reckless act put the lives of my family and all other passengers at major risk. I have clear video evidence of this life-threatening act.
Mental Harassment & Rude Behavior: When passengers requested the driver to stop using the phone, the driver and the attendant (Jigar) misbehaved, shouted, and insulted us. They lacked basic manners on how to talk to travellers.
Unhygienic Conditions: The bus seats were filthy. The pillows and blankets provided were unwashed and foul-smelling. There were cockroaches crawling over the seats, causing a severe health hazard.
Denial of Basic Amenities (Washroom Break): The driver deliberately refused to stop for the morning washroom break at the standard time (6:00 AM). The bus stopped only after 8:00 AM. My wife and 5-year-old son had to suffer in severe physical pain for over 2 hours. When we pleaded for a stop, the crew treated us with absolute hostility.
Despite paying full ticket fares to these reputed brands, we faced trauma instead of a safe journey. I contacted the companies directly, but they failed to provide any resolution or take strict action.
Prayer / Relief Sought
Direction to the companies to issue a full refund of the ticket amount due to total service failure.
Strict disciplinary and legal action against Dolphin Travel House, the driver, and the attendant for endangering public lives.
Compensation for the mental harassment and physical agony caused to my wife and minor child.
I am holding the video and photo evidence of the driver watching reels and the pest infestation, which I will upload as supporting documents.
Yours faithfully,
Ganesh Parab
[protected]
Was this information helpful?
Post your Comment