Refund — Lies told before money transfer and not paying refund

Paid 1588 for 0 balance current account and udyog aadhar nic 47711 after transfer your fraud staff is telling have to pay 1 lakh Initial payment for current account and nic code 47711 not available in udyog aadhar harassing me for many months for refund too

Want a written copy of action taken against the offenders