I am writing to follow up on a complaint I submitted 60 days ago regarding a pair of refurbished Sony earbuds that are not functioning correctly. Despite multiple attempts to contact your support team, I have not received any response or update on the status of my complaint.
I am extremely disappointed with the lack of communication and resolution. I purchased the earbuds in good faith, expecting the quality and customer service associated with the Sony brand. However, the failure of the product and the absence of any support are unacceptable. I want refund for this product.
I kindly request that this matter be escalated and resolved immediately. Please process my refund. Please provide a timeline for the resolution or replacement of the faulty product. If I do not receive a response within the next 7 days, I will have no choice but to escalate this matter further, including exploring options for legal action or reporting this issue to consumer protection agencies.
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