Refurbishedmall.com — Request a refund - still didn't received the Ordered item

I purchased a phone and I didn’t received any update from your site like tracking id or acknowledgment mail .
I paid the complete amount (through PayTM but still didn’t received any acknowledgment from your side.

Purchased date - july 3 2022
E-Mail :- [protected]@gmail.com
Mo. No. :- +[protected]
Site :: https://refubishedmall.com/
Order number ::66849
payment mode :: through payTm
Total amount :: 1649 rupees

My mobile number :: [protected]