Reliance Digital & Lg — LG AC with defect is not getting replaced

Address: Reliance Digital Sector 18 Noida, DLF Mall of India

Website: [email protected],[email protected],[email protected],[email protected],[email protected],[email protected]

Have bought a new 1.5 ton LG AC on 21/02/2026, from Reliance Digital store from sector 18, Noida.
In the month of July we started acing issues of AC not cooling enough, so we have raised a complaint telephonically with the Reliance customer services. Since there was no visit done, I raised the complaint via email on 11th Jul'26 to Reliance Digital customer care for a quick resolution.
After a few days, a service visit was made by the Reliance Technician, who informed that there was sensor issue which has been corrected & we need to observe.
After few days when the issue persist in addition to that while external unit was leaking from 2-3 places, internal unit was making ice & throwing cold water & lot of noise.
For resolving this there have been 5-6 visits of technicians, who have told me that it could not be repaired properly & the AC should be replaced.
I am of the same view that since the issue was raised two months ago & when could not be repaired should be replaced.
I have shared the videos of the issue with the concerned team on this for more than one occasion.
However Reliance has now updated that the request has been denied by the LG brand.
This has been complete mental harassment from both the companies & has shown the less than substandard post sale services.

Product : LG 1.5 Ton A/C
Buying date :21 Feb 2026
Bought from : Reliance Digital Sector 18 Noida, Mall of India
Invoice No : TA9U[protected]