| Address: Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra - 400002. |
| Website: www.reliancedigital.in |
Respected Consumer Forum Team and Members,
I am filing this complaint to expose a massive fraud, mental harassment, and gross negligence by Reliance Digital and their service wing, Reliance ResQ.Here are the exact facts of my case:
Product Handover & Delay: My television was handed over to the Reliance ResQ workshop for repairs in June 2026 under Ticket Number[protected]. Since then, I have been continuously harassed and given false updates.
Property Damaged by Company: While my television was in the absolute custody of the Reliance ResQ workshop, their technical team severely damaged my TV. Instead of fixing the original issue, they ruined my working appliance.
Fraudulent Ticket Closure (Fake OTP): To escape accountability and manipulate their internal performance metrics, the Reliance ResQ team used fraudulent means and a fake/unauthorized OTP to mark my complaint as "RESOLVED" and closed the ticket without my consent or any actual resolution.
Refund Withheld for 21 Days: After catching their fraud, they agreed to a refund. However, my refund has been deliberately stuck in "internal approvals" for the last 21 days. Every single day, their customer care gives me the same scripted excuse: "Please give us 1-2 days.
"This is a clear case of cheating, property damage, and unfair trade practices under the Consumer Protection Act.
My Demands:
Immediate release of my full refund into my bank account.
Strict action and investigation against the Reliance ResQ workshop team for generating a fake OTP and closing the ticket fraudulently.
Compensation for the mental harassment and agony caused over the last two months.
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