Rentickle (run By Ava Lifestyle Products & Services Pvt. Ltd.) In Delhi — Refund of money, fridge return, assembly of bed

Address: 48, Maheshwari Apartments, Sector 14, Rohini, Delhi – 110085

Dear Sir/Madam,

I am writing to formally raise a complaint against Rentickle regarding persistent service failures, non-responsive customer support and the company's failure to resolve multiple issues despite repeated communications.

My Order Number is **[protected]**, and the support Ticket Number is **231388**.

I have been repeatedly contacting Rentickle since 18 October 2026 regarding the following issues:

1. **Non-functional refrigerator and pending return request:** The refrigerator delivered by Rentickle has not been functioning properly. It damaged food items worth more than ₹500 within just 2–3 days o[censored]se. Consequently, I stopped using it and requested its return, along with a full refund of the security deposit. Despite communicating this issue multiple times, no satisfactory action has been taken. If Rentickle is unable to repair the refrigerator, I expect the company to arrange its pickup and process its return without further delay, along with a full refund of the applicable deposit.

2. **Non-assembly of double bed:** I ordered a double bed, but despite repeated messages and requests, no carpenter or technician has visited to assemble it. I have been left with an unusable product despite paying for the service.

3. **Revised rent agreement not provided:** I have repeatedly requested a revised rent agreement incorporating the updated rental terms and conditions. However, the revised agreement has still not been shared.

4. **Failure of customer support and escalation mechanism:** I have sent several emails and messages seeking resolution. Your team assigned me a representative whose mobile phone has remained switched off for the last 15-20 days. Even after escalating the matter to your escalation team on 28 October 2026, I have not received any meaningful resolution. Simply acknowledging complaints or generating ticket numbers does not constitute customer service.

It is extremely disappointing that a customer has to repeatedly chase a company for basic services such as product assembly, repair, return processing and documentation.

**I expect Rentickle to take the following actions immediately:**

1. Arrange a visit by a technician/carpenter for the pending double-bed assembly and confirm the appointment date and time.
2. Arrange immediate pickup and return of the defective refrigerator. If the company cannot repair it, it must process the return rather than continue delaying the matter.
3. Initiate a full refund of the refrigerator's security deposit, since the refrigerator has remained unusable due to its malfunction.
4. Share the revised rent agreement with all updated terms and conditions.
5. Assign a responsible escalation officer who is reachable and accountable for resolving all these issues.

I request a **written response with a clear action plan and resolution timelines within 48 hours** of receiving this complaint.

If these issues are not resolved within the stipulated period, I will be compelled to escalate the matter further through the appropriate consumer grievance redressal mechanisms.

I have made multiple attempts to resolve these matters directly with Rentickle, and I do not intend to continue sending repeated reminders for services that I have already paid for and am entitled to receive.

I expect InGrams to intervene and ensure that Rentickle fulfils its obligations towards its customer.