Ro Service Provider — Complaint Against RO Service Provider for Deficient Service and Failure to Resolve Complaint

Address: buildiug number C-110, office no.21 I,P, Extn. Mayur Vihar Delhi

Website: www.roservicesnearby.com

I booked an RO water purifier servicing through the website www.roservicesnearby.com. A technician visited my home and informed us that the filters and RO membrane needed replacement. Based on his recommendation, we agreed to the replacement and paid ₹5, 500 for the service.

After the servicing was completed, the technician left without properly checking whether the RO purifier was functioning correctly. Immediately after the service, we noticed that the RO water dispensing tap was not working properly and water started leaking continuously from the tap. This issue did not exist before the servicing.

We have been contacting the company repeatedly for the last three days to get the issue resolved. Every time we call, they assure us that a technician will visit, but no one has come. They keep giving false promises and are deliberately delaying the resolution, causing significant inconvenience. We have been left with a non-functional RO purifier despite paying a substantial amount for the service.

This is a clear case of deficiency in service, negligence, and unfair trade practice. The company has failed to provide proper after-service support and has ignored repeated requests to rectify the faulty service.

I request the company to:

Immediately send a qualified technician to repair the RO purifier at no additional cost.
If they fail to resolve the issue promptly, provide a full refund of the ₹5, 500 charged for the defective service.
Compensate me for the inconvenience, harassment, and loss of time caused by their negligence.

I have supporting documents, including the invoice/payment proof, call records, and photographs/videos of the faulty RO purifier, which can be provided if required.