Rupeeredee — money deducted twice still not refunded

I took the loan from rupeeredee on 23may and l was supposed to return it back my 31may rupeeredee agent called my on 30may and asked me to clear the dues as it's takes 2days to update the payment so as per the agent l cleared the loan of 11843 on 30may and again on 31may rupeeredee deducted 11800 automatically from my account and since 31may they are just giving me a run around and today is 8th June still money not been refunded back to my account they sent me the email also on the 05th June that they had refunded they money but still money not in my account
Now they are not answering my phone call nor replying to my emails and messages it's so frustrating and l have no money to take care of my house hold things