Dear Team,
I am writing to formally file a complaint against Savana Shopping App for unfair business practices and failure to adhere to their return policy. Below are the details of my complaint:
Order Details:
Order Date: 3-March 2025
Order ID: S011250303143949044006
Items Purchased:
Bra – Received in poor condition with faulty stitching
Bangles & Earrings – Faded color (gold turned into silver-gold mix, appearing old)
Delivery Date: 16-March-2025
Issue Raised On: Same day of delivery (via email and customer care call)
Nature of the Issue:
While ordering, it was clearly mentioned that the products were non-returnable but could be returned in case of defects such as:
✅ Faulty stitching (for bras)
✅ Color fading (for ornaments)
Since the received items had both of these defects, I immediately raised a return request and contacted their customer care team. Despite multiple follow-ups over the last 15 days, they have continuously refused to process my return, citing a "non-returnable" policy that contradicts their own terms. Additionally, they have blocked my email address, preventing me from further communication.
Request for Resolution:
I demand the following:
1ï¸âƒ£ Immediate return pickup of the defective items (as per their stated policy).
2ï¸âƒ£ Full refund of my purchase amount as the products were not as described.
3ï¸âƒ£ Action against Savana Shopping for misleading return policies and blocking consumer communication.
I am left with defective, unwearable items, and I refuse to keep them. If this issue is not resolved, I will be left with no choice but to:
Report Savana Shopping for fraudulent practices
Take legal action for unfair trade practices
I request your urgent attention to this matter and expect a fair resolution. Please acknowledge my complaint and update me on the next steps.
Looking forward to a prompt resolution.
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