Sbimops — payment deduct

I have made payment for cotton university admission (Assam) on 15/09/2019 through bhim upi app and it was showing approved but on cotton site it was showing failed.
Money got deducted from my account but i didn't get refund till date.
So help me in this regard. I have made many complaint earlier on different platform. Please initiate my refund back. Help me in this regard.
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