Sculpt By Geeta Paul — Cheating customer

Address:	52/b , 1st floor, 100 feet, kormangala, blr 560034
Website:	www.sculptbygp.com

I paid 55000 to this company on 15th sept 2019 - the service was horrible and no result as commited.
Point if contacts - i have spoken to rekha - branch manager, shalakha - slimming expert and deepthi - head of kormangala center in regarding to refunding my money and it been more than 3 months i have not got an update nor they call me.

I have attached the package details screenshot

Initially i took the slimming package but as they were unable to help me with the committed service as constant issues, they offered me beauty service for which again they did not have basic expertise

Below are the challenges i have been facing with them:
1) they dont respond to calls.
2) they either dont have the concerned
Product or dont give the service offered.
3) when asked for beauty service, they
Assigned a male service boy for a spa
Package without asking my comfort level
4) they cancel appointments in last minute
5) for a basic manicure service - they did not
Have stock available inspite of appointment
Booked one week in advance
6) they did not call to set up an appointment
For almost a month unless the case was
Escalated
7) they promise top professionals for each
Service which is a myth as when you go
There, person is not available
8) they treat the customer like just a money
Making machine. They take all money
Upfront and do not give the customer
Service.
9) extremely rude team in kormangala center
10) they waste your time in giving other service and the explanation is - machine is not working, other cx is there, etc

I have visited the branch many times asking for my money.. I feel harrased as i took this service just before getting married and they gave false commitments without result.

This company should be closed for the way they treat their customers. I have lost all patience.

I just needy money to be refunded, am a single earner in the family. Due to covid, marriage was postponed as well, please help in getting my money back

Contact number of rekha[protected]
Customer service contact number - [protected]

Linkedin profile of founder -
https://www.linkedin.com/in/geetaa-paul-5ba4208

I tried contacting founder on facebook, however no response

Company profile on linkedin
https://www.linkedin.com/company/sculpt-by-geetaa-paul