Seenu — refund issue

Address:

560093

I have booked a ticket on 22 oct 2018 and paid using my net banking the payment gateway was paytmag. Then i cancelled the ticket on 23 oct 2018 and its showing refunded but i have not got the money till now.

Transaction id : [protected]
Date 22 oct 2018

Refund id - cancellation id:[protected]
Date 23 oct 2018

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag